Privacy Policy

Last Updated: October 15, 2023

Swiss Chalet ('we,' 'our,' or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website swisschalet.ca (the "Site") or use our services.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

1. Information We Collect

1.1. Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Place an order on our Site
• Create an account
• Sign up for our newsletter
• Contact us through our contact form
• Participate in promotions or surveys

This information may include:

• Name
• Email address
• Phone number
• Delivery address
• Billing information (payment method details are processed by our payment processors and are not stored on our servers)
• Order history and preferences

1.2. Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP address
• Browser type and version
• Operating system
• Device type
• Pages visited and time spent on each page
• Referring website
• Click patterns
• Location information (if enabled on your device)

1.3. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. These technologies help us provide you with a better, faster, and safer experience on our Site.

Types of cookies we use:

• Essential cookies: These cookies are necessary for the operation of our Site and enable core functionality.
• Analytical/performance cookies: These cookies allow us to recognize and count the number of visitors and see how visitors move around our Site.
• Functionality cookies: These cookies enable us to personalize content and remember your preferences.
• Targeting cookies: These cookies record your visit to our Site, the pages you have visited, and the links you have followed to deliver more relevant ads.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Site may become inaccessible or not function properly.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill your orders
• Create and manage your account
• Send order confirmations, delivery updates, and receipts
• Process payments and prevent fraud
• Provide customer support and respond to inquiries
• Improve our products, services, and website functionality
• Personalize your experience and deliver content and product offerings relevant to your interests
• Send marketing communications (with your consent)
• Conduct research and analysis to better understand our customers
• Comply with legal obligations
• Enforce our terms and conditions and protect our rights

3. How We Share Your Information

We may share your information with the following third parties:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Delivery Partners: We share necessary information with delivery services to fulfill your orders.
• Marketing Partners: With your consent, we may share your information with third parties for marketing purposes.
• Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent at any time, where we rely on consent to process your personal information

To exercise these rights, please contact us using the details provided in the 'Contact Us' section below.

6.1. Marketing Communications

You can opt out of receiving marketing communications from us by clicking on the unsubscribe link in the emails we send, or by contacting us directly. Even if you opt out of marketing communications, we will still send you transactional messages related to your orders and account.

7. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

8. Third-Party Links

Our Site may contain links to third-party websites, products, or services. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these sites.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

By submitting your personal information, you consent to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Swiss Chalet
94 Imogen Underpass North Lisamouth GU7 9SD
Email: [email protected]
Phone: +440459607389